USE THE CODE FREESHIP FOR FREE SHIPPING ON ALL ORDERS OVER $50

Shipping and Returns

Processing
When your order has been placed a confirmation email will immediately be sent to your nominated email address and another email will be sent with the tracking number once the order is processed.
Allow 2 business days for processing of your order prior to dispatch except during sale periods there may be a delay in processing for up to 3-5 days due to the monogramming.
Please note that all orders received after 12pm AEST on a Friday and over the weekend will be processed the following Monday. While purchases made on weekends or Australian public holidays will be processed the following business day. If you did not receive a confirmation or a tracking estimate email please email us at Kalinda@louzo.com.au.
 Please note* emails can be hiding in your junk folder.
 
Shipping costs and Times
Our warehouse is based in Queensland, Australia so shipping times may vary depending on your location.
Please refer to the below for a breakdown of shipping costs for standard postage, which will be applied to your cart during the checkout process.
We do not currently offer express postage options.
 
AUSTRALIA - POSTAGE COSTS

 

STANDARD SHIPPING

(2-4 business days) 

Under $100

Free Shipping

Over $100

 Free Shipping


***Allow an extra 3-5 business days for rural areas of your State.***
 
INTERNATIONAL SHIPPING - POSTAGE COSTS
NEW ZEALAND

 

STANDARD SHIPPING

(4-6 business days)

Under $100

$10.95

$100+

Free shipping

 
 
North America, Western Europe, Asia and the Pacific

 

STANDARD SHIPPING

(6-13 business days)

Under $100

$16.95

$100+

$16.95

 
Rest of the World

 

STANDARD SHIPPING

(10-15 business days)

Under $100

$16.95

$100+

$16.95

 
***Please note: Louzo is not responsible for any possible duties or taxes which may be imposed by your country or government. These charges which may be imposed are the responsibly of the recipient. ***
 
Returns
We do not offer a an exchange or refund on any monogrammed item. Louzo prides itself on providing products to our customers that are of the highest standard. We employ a very strict quality control process to ensure we are confident in the items dispatched.
We do offer exchanges or credit notes on non-monogrammed items within 14 days of the original purchase date. The item must be in original condition, unworn with all original attachments, labels and tags intact otherwise it cannot be returned. Email us at Kalinda@louzo.com.au and we will let you know the next steps.
Please note all return shipping costs need to be covered by the customer when an exchange has been requested except in cases where the item is confirmed to be faulty by our team. 
However if your item is deemed faulty or if the monogramming is incorrect, please contact our customer service team Kalinda@louzo.com.au and one of our friendly team members will assist with your returns process.
In the event you receive an item from us which you believe is faulty or if you have received incorrect monogramming on your item Please notify us of a fault within 14 days of delivery by providing a detailed description of the fault, along with pictures as proof via email to Kalinda@louzo.com.au where we endeavor to respond within 48 hours to reach a satisfactory resolve and assist with your returns process.. If a refund is requested once we receive your item, you will receive a full refund where it may take 5 -7 days for your funds to appear in your account. 
 If a refund is requested, a full refund will be deposited into your account within 14 business days once we receive your item.
 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.